Understanding mental health risk in Aotearoa: an analysis of the 1737 Need to Talk telehealth service.

Aim: The 1737 Need to Talk telehealth service (mental health call and text helpline) was launched in Aotearoa New Zealand in June 2017, providing the public with the ability to call or text when they need mental health support. The aim of this research is to describe the utilisation of the 1737 Need to Talk telehealth service. We describe the patterns of 1737 contacts over time and describe the contact users, including the most at-risk contacts (defined as those contacts who trigger the "Break Glass" procedure).

Establishing research priorities in emergency medicine telehealth.

Australia's healthcare system faces significant strain from rising ED presentations, driven by multiple factors. Telehealth has emerged as a potential solution to alleviate these pressures and, with the appropriate infrastructure, may facilitate access to specialist expertise in remote areas, advise community and ambulance services on patient distribution and reduce inpatient demand by expanding home care services. However, research gaps remain regarding its safety, efficacy, intent and cost-effectiveness.

Review article: Telehealth in Emergency Medicine in Australasia: Advantages and barriers.

The COVID-19 pandemic catapulted Telehealth to the forefront of Emergency Medicine (EM) as an alternative way of assessing and managing patients. This challenged the traditional idea that EM can only be practised within brick-and-mortar EDs. Many Emergency Physicians may find the idea of practising Telehealth in Emergency Medicine (TEM) confronting, particularly in the absence of training and clear practice guidelines.

Enhancing Aotearoa, New Zealand's Free Healthline Service through Image Upload Technology.

Background: Healthline is one of the 39 free telehealth services that Whakarongorau Aotearoa/New Zealand Telehealth Services provides to New Zealanders. In early 2021, an image upload system for viewing service user-uploaded images was implemented into the Healthline service.

Aims: The aim of this research was to understand the utilisation of Healthline's image upload system by clinicians and service users in New Zealand.

Analysis of skin condition emergency department outcomes via the free Healthline service from Whakarongorau Aotearoa.

The aim of this research is to gain a deeper understanding of the ethnic and socio-demographic differences in the utilisation of the national 24/7 Healthline service in relation to skin condition calls and their outcomes. Healthline is one of the 39 free telehealth services that Whakarongorau Aotearoa | New Zealand Telehealth Services provides to New Zealanders. This is a retrospective observational study analysing Healthline data over a 4-year period: January 2019 through to December 2022.

Teleophthalmology in the post-coronavirus era.

173,766 New Zealanders suffer from visual impairment. The associated health-system costs are $523 million in total, or $3,008 per person. Yet eighty percent (80%) of blindness is avoidable if detected on time.