This study presents a comprehensive analytical framework for modeling electric vehicle (EV) charging infrastructures through a stochastic queueing-theoretic approach that explicitly incorporates critical customer behavioral dynamics. The proposed model addresses key phenomena often overlooked in classical frameworks, including customer impatience (reneging), balking behavior, feedback mechanisms, and state-dependent service threshold policies, within a finite-population, multiple-server environment. These behavioral elements reflect realistic operational scenarios in which users may opt not to join extended queues, abandon the system due to excessive delays, or return for service completion based on prior dissatisfaction.
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